Now Hiring - Insurance Onsite Florida Blue Center Bilingual Sales and Service Consultant in Fort Lauderdale, FL

Get to know us!

Florida Blue, a GuideWell Company, has been providing insurance to residents of Florida for 75 years. Driven by its mission of helping people and communities achieve better health, the company serves more than five million healthcare members across the state.

We are looking for exceptional people who will bring our mission to life and succeed by putting the member first. Friendly and outgoing sales-centered individuals that are passionate about helping others achieve their healthcare goals!

Let’s talk benefits!

When it comes to our benefits, we offer a total compensation package including competitive base pay, health insurance, 401(k), as well as work-life balance programs, flexible work arrangements, and opportunities for growth and development. We design our offerings to take care of you—to help you be your best at work and in life.

What you will do:

The Florida Blue Centers are vital to achieving our market segment objectives to deliver a best-in-class customer experience, create value for the membership, drive market share and profitable growth, and deliver a differentiated experience to drive long-term retention of the membership.

The Sales and Service Consultants primary responsibilities are in the servicing of existing members through issue resolution and product consulting as well as in obtaining new and renewal business.

• This role will be OnSite at our Sanitas FT. Lauderdale Florida Blue Center: 2150 S Andrews Ave Suite 150, Fort Lauderdale, FL 33316

• Hours of Operation: Monday – Friday 9:00 a.m. – 6:00 p.m.

Important to know:

Agents employed with Florida Blue are permitted to schedule appointments with Florida Blue, USAble, FCL and Health Options. No other health and life appointments are to be scheduled with any other company while employed with Florida Blue.

The essential functions listed represent the major duties of this role, additional duties may be assigned:

• Provide a customer friendly service experience for customers with questions or issues related to healthcare, health insurance or related topics.

• Resolve member issues including all product and billing inquiries

• Educate members on self-service tools

• Guide members to value based providers

• Host Customer Video Appointments

• Generate leads for new sales and sales of replacement and add-on products

• Generate referrals from existing client base

• Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs

• Using lead management tools, contact prospects for sales opportunities

• Set appointments for sales visits

• Process retention consultations

• Sell health and ancillary insurance products to Florida individual consumers and small groups

• Analyze prospect needs and match to BCBSF products

• Conduct plan comparison and analysis for existing members seeking new solutions

• Facilitate application process and perform field underwriting; advise customers of eligibility, rates, and riders as appropriate

• Monitor enrollment process in partnership with Direct Sales’ Senior Advisor

• Promote and facilitate APO enrollment and set-up

• Review with and deliver product fulfillment materials to customers

• Ensure new customers receive orientations/information regarding self-service and shopping tools, incentives and value-added features and information

• Perform outbound call campaigns for Under 65 and Over 65 segments

What you will need:

Experience:

• 3+ years of work experience in a sales and service environment

• Must be willing to work flexible hours to include evenings, weekends, and holidays

• Excellent verbal and written communication skill

• Proficient with MS Word, Excel, PowerPoint, Internet, and web-based tools

Licenses and/or Certifications:

• State of Florida 2-40 license or the license must be retained within 60 days

• Valid Driver’s License

Education:

• High School Diploma or GED

Preferred Qualifications:

• Bachelor’s degree

• Experience with health insurance products to include individual and group plans

When you become part of the GuideWell family, you help bring our mission to life by helping people and communities achieve better health.

General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life, and global travel health insurance.
• Income protection benefits: life insurance, Short- and long-term disability programs.
• Leave programs to support personal circumstances.
• Retirement Savings Plan includes employer contribution and employer match.
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits available
• A comprehensive wellness programs

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Hourly Pay Range: $20-33

Typical Hourly Pay Range: $20-25

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.